CONTACT US

Yes! All of our lashes are Cruelty-Free. Our lashes are created with synthetic blended fibers, no animal or human hairs are used in the creation of our lashes. No product is created by or tested on animals.

Our Faux Mink Lash Collection lashes are reusable up to 20x. Our Cluster Lash Collection and the EASYLASH Collection are reusable up to 10x.

TIP: Make sure you remove the lash glue from the band after each use. Store the lashes back into our packaging to ensure they can remain in their shape & style. Every lash box is designed with magnetic closures to ensure your lashes are kept safe and dust free. Our packaging can also be reused to hold other beauty / lifestyle products!

No! When false lashes are applied and removed correctly, there should be no damage to the natural eyelashes. Be gentle when removing your lashes, we suggest using our lash bond remover for an effective and safe removal process. Remember to store your lashes back into the packaging to keep your lashes clean and to help maintain style!

Apply a light amount of the Pro Lash Bond to the base of your lashes, from underneath the lashes. A little goes a long way! Once the lash bond is applied, you are now able to apply the clusters to your lashes from underneath. When you complete your desired lash look, use the Seal to remove any sticky residue and to lock in the lashes. The Seal coats the lashes with a protective layer, ensuring they can last up to 7 days!

Here are some tips to make sure your cluster lashes last up to 7 days!

- Try not to submerge your lashes underwater! Clean around the eye area with a cotton swab with water or a water based eye makeup remover!

- Make sure to brush your lashes morning and night to ensure they remain clean and fluffy!

- When applying your DIY lash extensions, you may apply extra bond onto the cluster lash band to ensure the bond is evenly coated for the longest wear!

Simply remove the Pro Lash Bond & Seal, Daily Lash Glue and any of our lashes with the Lash Bond & Eye Makeup Remover. It is made to gently but effectively remove all of our adhesives and lashes with minimal effort and damage! The lash bond remover is also great for removing any waterproof or stubborn makeup!

Apply 1-3 drops of the remover per eye onto the skin directly or on a cotton pad. Gently massage the remover between your lashes. Be sure to cleanse your face after using the lash bond remover!

Our strip lashes and cluster lashes are both cruelty-free and made with synthetic fibres that mimic the look of natural eyelashes. Our cluster lashes are designed to be extremely lightweight and comfortable. They are glue bound together with non-toxic and hypoallergenic materials to create the thinnest and most comfortable lash band. Both our strip lashes and cluster lashes have been tested and designed for high quality performance. Our focus is to provide luxury quality lashes that are affordable, convenient and comfortable.

Free shipping within Canada & the U.S. on orders over $130 USD ($150 CAD).

CANADA
Shipped from our Canadian warehouse. No tariffs or duties for Canadian customers.
Standard: $9.95 CAD · 3–7 business days
Express: $13.95 CAD · 2–4 business days

USA
Shipped from our U.S. warehouse. No tariffs or duties for U.S. customers.
Standard: $8.95 USD · 3–7 business days
Express: $13.95 USD · 2–4 business days

INTERNATIONAL
United Kingdom: £6.00 GBP · 6–10 business days
All other countries: $16.00 USD · 7–14 business days

PROCESSING
Please allow 48 business hours for order processing from the date your order is placed.

All USA orders are shipped directly from our U.S. warehouse, and all Canadian orders are shipped from within Canada. That means you won’t pay any duties, import taxes, or hidden fees — what you see at checkout is exactly what you’ll pay.

A subscription is a hassle-free way to receive your favorite products on a regular basis, without having to go through the checkout process every time. You will also have a priority allocation on our inventory as orders go out.

By subscribing, you can enjoy a 15% discount on all orders, and you have the flexibility to adjust the frequency of your deliveries (the default is 30 days). You can cancel your subscription at any time.

You can easily manage your subscription through your customer account, where you can add or remove products, adjust the frequency of delivery to suit your needs, skip a delivery if you don't need more products yet, or change the delivery date.

Upon receiving your order confirmation email, we aim to get all orders processed and shipped within 48 business hours.

Change an order: After placing an order, changes can only be made until the order has been picked by our fulfillment team and a tracking number has been generated. Please note that a shipping confirmation email will be sent once the order has been processed, which is different from the order confirmation email. Once the shipping confirmation email has been sent, it is no longer possible to make changes to the order.

Please email: support@embossbeauty.com

Cancel an order: Once an order is shipped, it cannot be canceled. However, if you are not satisfied with the products you receive, you may return them in their original, resalable condition to be eligible for a full refund.

We want you to be in control of your subscription and provide you with flexibility to manage your orders. Through your account, you can:

1) Reschedule, speed up, skip, pause, or cancel your subscription at any time.

2) Add, replace, or remove product(s) from your subscription.

3) Edit your address & payment details.

4) View upcoming and previous orders.

Once your order has been shipped, we will send you a confirmation email with a tracking link so that you can easily track your package. Depending on the shipping method you have chosen and your destination, your order should arrive within 3–7 business days for Canada and the U.S., and 6–14 business days for international orders.

Pre-Order items are items that have not yet arrived to us, but can be purchased in advance for when they do. Once we have the items in stock, we will ship the Pre-Ordered items to you directly.

We provide an approximate shipping date for each Pre-Order item. We do our very best to ensure that your item is shipped within the range of dates provided.

Should you need to modify your Pre-Order, or if you have any questions regarding Pre-Orders, please email us at support@embossbeauty.com

We have a 21-day return policy, which means you have 21 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unopened and in the original packaging. You’ll also need the receipt or proof of purchase.

To initiate a return and refund, first ensure that your order meets the necessary criteria: the items must be 1) unopened, unused and in good condition and 2) delivered within the past 21 days.

Then email support@embossbeauty.com for all return inquiries.

Once the request is made and we receive the returned package, refunds typically take 2–8 business days to appear in your account.